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Amazon Devices Apparently Sending Recorded Conversations to Random Contacts

The Infinite Brief
A Portland family contacted Amazon to investigate after they say a private conversation in their home was recorded by Amazon’s Alexa and sent to the phone of a random person in Seattle, who was in the family’s contact list.

Every room in their family home was wired with the Amazon devices to control their home’s heat, lights and security system.

But Danielle said two weeks ago their love for Alexa changed with an alarming phone call. “The person on the other line said, ‘unplug your Alexa devices right now,'” she said. “‘You’re being hacked.'”

That person was one of her husband’s employees, calling from Seattle.

We unplugged all of them and he proceeded to tell us that he had received audio files of recordings from inside our house,” she said. “At first, my husband was, like, ‘no you didn’t!’ And the (recipient of the message) said ‘You sat there talking about hardwood floors.’ And we said, ‘oh gosh, you really did hear us.'””

Danielle says she unplugged all the devices, and she repeatedly called Amazon. She says an Alexa engineer investigated.

“They said ‘our engineers went through your logs, and they saw exactly what you told us, they saw exactly what you said happened, and we’re sorry.’ He apologized like 15 times in a matter of 30 minutes and he said we really appreciate you bringing this to our attention, this is something we need to fix!”

But Danielle says the engineer did not provide specifics about why it happened, or if it’s a widespread issue.

Originally via KIRO7

A Portland family contacted Amazon to investigate after they say a private conversation in their home was recorded by Amazon’s Alexa — the voice-controlled smart speaker — and that the recorded audio was sent to the phone of a random person in Seattle, who was in the family’s contact list.

See the original article at https://www.kiro7.com/www.kiro7.com/news/local/woman-says-her-amazon-device-recorded-private-conversation-sent-it-out-to-random-contact/755507974

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