Personal Privacy

British Airways Is Telling Customers to Publicly Share Personal Data on Twitter “to Comply with GDPR”

The Infinite Brief
British Airways is asking customers for their personal information via Twitter, without warning of the potential privacy risks.

Some users have replied publicly with very personal data, including their account numbers, booking numbers, full names, home addresses, email addresses, and dates of birth.

Once British Airways received the public replies, they were not warning the user about revealing the information publicly, but instead, continued the customer service inquiry through their public feed.

Twitter user Mustafa Al-Bassam (@musalbus) also discovered that despite not allowing users to check into their site using ad blockers, they allow users’ private data to be leaked to third-parties via social messaging.

Curated via Twitter


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